FAQ

The best way to reach us is by email at info@evervanta-shop.com. Our customer support team is based in the Netherlands and is happy to assist you with any questions regarding your order, products, or general inquiries. We aim to respond to all emails within 24 hours.

Evervanta is managed from our administrative headquarters in Hoofddorp, The Netherlands. To provide our customers with high-quality fashion at competitive prices, we utilize a global logistics network. Orders are fulfilled and dispatched directly from our international distribution centers.

Estimated delivery time is 7–10 business days for transit, following a 1–3 business day handling period. Most orders arrive within a total window of 8–13 business days. Please note that delays may occasionally occur due to high demand or courier regional factors.

To ensure fast processing, any changes or cancellations must be requested before 08:00 PM (CET) on the day of your purchase. Once an order has entered the fulfillment process, modifications may not be possible.

We accept all major secure payment methods, including VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed through encrypted systems for your security.

If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund. Please contact us at info@evervanta-shop.com so we can investigate the status with our courier partners.

To initiate a return, please email us at info@evervanta-shop.com. All return requests must be approved before sending any items. Please note that our Hoofddorp headquarters is an administrative office and cannot accept physical returns. We will provide the correct return facility address once your request is authorized.