Refund policy
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Refund & Return Policy
Last updated: April 21, 2026
At Evervanta, your satisfaction is our top priority. This policy explains our return and refund terms in accordance with our Terms of Service.
Returns
You may request a return within 30 days of delivery. To initiate a return, you must contact our support team via email at: info@evervanta-shop.com.
Return shipping costs are the responsibility of the customer, except in cases defined in our Shipping Policy (damaged or incorrect items). In such cases, the costs will be covered by us.
Refunds
Once your return has been received and inspected at our warehouse, refunds are processed within 7 business days. The refund will be credited back to the original payment method used during checkout.
Our registered administrative address in Hoofddorp is not a return address. Packages sent to this address without prior written authorization via email will not be processed.
Conditions
- Items must be returned in their original packaging, including all accessories.
- Products must be unused and in original condition.